Practicing medicine today is
more challenging than in past years due to increased administrative burdens of operating
a private practice, time-consuming regulatory burdens, and hassles with getting
paid by insurance companies. The year 2015 has proved to be particularly
challenging with increased Medicare audits, ICD-10 implementation, and the
focus on Meaningful Use 2 (MU2).
The table below details several of the pressure points facing physicians in private practice today and the solutions to help mitigate these pressures.
Pressure Points
|
Solutions
|
ICD-10
|
·
Engage staff to build training, testing, and
documentation protocols.
·
Install an electronic health record (EHR)
system that is user-friendly and able to be used by various staff members.
|
HIPAA
|
·
Implement policies to prevent staff and
patients from using cell phones in the practice setting to prevent the
transfer of photos, video, and other data to sources outside the practice.
·
Monitor the practice’s social media to ensure
patient-identifying information, such as photos, videos, and other data isn’t
being transmitted to the public.
·
Implement a security risk analysis to identify
risks and record security.
|
Meaningful Use 2
|
·
Implement EHR technology and a patient portal.
·
Use only EHR vendors that have obtained 2014
certification.
·
Patients are more likely to use the patient
portal when asked to do so by the physician. At the end of every patient
visit, mention the portal and its purpose to patients. Include information on
how to access the portal.
|
Maintenance of Certification (MOC)
|
·
To better understand the program’s
requirements and to prepare for examinations, the American College of
Physicians (ACP) has developed
the interactive tool ACP MOC Navigator, which is available at https://www.acponline.org/mocnavigator/.
|
Administrative Burdens
|
·
Streamline prior authorization policies to
save time.
·
Record dictation notes into a hand-held
recorder outside of each examination room to save end-of-the-day dictation
time.
·
Consider hiring a scribe to record the patient
history, physical examination findings, and provider notes.
·
Install desktop computers in each patient
examination room to save time documenting at the end of the workday.
·
Type the patient history, assessment findings,
and provider notes into a tablet, laptop, or desktop computer while in the
room with the patient.
|
Independent Practice Burdens
|
·
If the costs and administrative burdens of
running a private practice are overwhelming, consider joining a larger
practice or hospital network.
·
Join an independent physician association
(IPA) to align with other physicians.
·
Hire a practice consultant to help save on
property, employee, and other practice costs.
·
Revamp billing and collections practices to
increase income.
·
Recalibrate fee schedules to increase income.
|
Payer Audits
|
·
Document everything within reason. Print the
information and keep it in a binder in a safe place in case of future audits.
|
Patient Satisfaction
|
·
Be kind to patients and take time to
understand them.
·
Encourage patients to address concerns with
the physician instead of posting negative information on physician review websites
(PRWs).
|
Staff Retention
|
·
Hire a successful practice manager to manage
staff.
·
Address workplace issues regardless of how
minimal.
·
Maintain competitive pay.
·
Reward employees in meaningful and creative
ways by providing extra paid time off, gas/gift cards, and tuition assistance
for dependent children.
|
Liability
|
·
Patients don’t sue physicians they like and
trust. Build rapport with patients and exercise a positive bedside manner.
·
Maintain boundaries with patients and don’t give
in to unreasonable requests for medication and diagnostic tests.
·
Use “reasonable care” when dealing with
patients.
|
As the table demonstrates, there are workable solutions to help overcome the challenges physicians in private practice face today. If the burdens of operating a private practice are overwhelming, consider hiring a consultant to help streamline policies and costs. Another option is to work for a large hospital system. Physicians who are leaving private practice behind and joining hospital systems is on the rise. Large hospital systems are acquiring more patients due to the influx of people from the Affordable Care Act (ACA) and are directing these patients to their physicians. This means that those physicians who are outside of the hospital network may be losing out on market share. Physicians may stand to make more money if working for a large network, but keep in mind that independence and autonomy may suffer.
“Being a physician today has its
challenges, but most of us would not trade medicine for another profession.
Being able to care for and educate patients is what drew most physicians to a
career in medicine in the first place. Being a physician is who I am, and I am
committed to helping patients to the best of my ability,” states Dr. Cockerell.
Please read the article Financial Pressures Facing Physicians Today to learn more about the financial
challenges physician practices face today.
References
Cockerell, C. (2015). Lessons for
Dermatology from the Tao Te Ching,. Retrieved September 28, 2015, from www.dermpath.com.
Medical Economics (2015). Top 15
Challenges Facing Physicians In 2015. Retrieved September 24, 2015, from http://medicaleconomics.modernmedicine.com/medical-economics/news/top-15-challenges-facing-physicians-2015?page=full.
Medical Economics (2015). Top 5
Challenges Facing Physicians In 2015.
Retrieved September 24, 2015, from http://medicaleconomics.modernmedicine.com/medical-economics/news/top-5-financial-challenges-facing-physicians-2015?page=full.
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